Shipping


SHIPPING POLICIES

ROCKSMITH offers FREE Ground shipping on orders over $90 within the continental United States.  All other orders shipped within the continental US are charged a flat rate $5 shipping charge.  Orders are shipping Monday - Friday.  Orders usually arrive within 3 to 10 business days.

Please allow a 4-5 business days after the order is placed before it will ship. In some instances your order will ship from 2 different warehouses so please do not hesitate to contact us if there are any questions regarding this.

Due to our warehouse being closed during the weekends, orders made during the weekend do not start processing until Monday.

For international orders outside the United States there may be customs/duties charges based on your location, these charges are not included at the cost of purchase at Rocksmith and are based on UPS / Country.  Rocksmith does not have ability to to know these charges prior.  Our customer service department will contact you directly to confirm your order via email / phone.  If our communication does not receive a response within 3 business days we will cancel the order to avoid any issues of potential fraud.  This process is strictly done to increase the safety of international credit cards and orders. If you choose to refuse the package at time of delivery, there will be a 30% restocking fee and shipping costs are non-refundable.

If you have any questions email info@rocksmithnyc.com