Rocksmith Clothing Online Shipping Policies

SHIPPING POLICIES

We use United Parcel Service (UPS) to ship our products. In order for us to provide you real-time shipping charges before ordering, we use an originating zip code of 07606 (New Jersey).

Your shipping & handling fees will be calculated based on the weight, insured value of the shipment, and your zip code.  Any shipping fees are shown BEFORE you click the “Submit Order” button.

For international orders outside the United States there may be customs/duties charges based on your location, these charges are not included at the cost of purchase at Rocksmith and are based on UPS / Country.  Rocksmith does not have ability to to know these charges prior. If you choose to refuse the package at time of delivery, there will be a 30% restocking fee and shipping costs are non-refundable.

For all US Orders over $90 in cost (before shipping) we over free ground shipping.  This is for strictly for packages being delivered in the United States currently.

Canadian Orders: Effective 1/27/14 all packages under $200 in value shipping to Canada will incur a flat $10 brokerage fee before duties & taxes. This savings will save anywhere from $10-$30 of additional costs at the time of receiving the package.  This is effective only moving forward and can not be applied to any past orders.

If you have any questions email onlineshop@rocksmithnyc.com

Shipping Method

Ground Shipping Charges For Packages Less Than 1 Pound
For packages less than 1 pound UPS charges a minimum charge regardless of location.
Shipping Methods

Ground is the standard method for shipping if you are not in a hurry. Delivery ranges from 1-5 business days depending on your proximity (does not deliver on weekends) and has no guaranteed delivery time.

3 Day Select is the preferred method for those who want it a little bit quicker and whose Standard Ground shipping is in the 4-5 business days range. This method has a guaranteed delivery in 3 full business days (not including the day it was shipped out) and has no guaranteed delivery time for the day the package arrives.

2nd Day Air is ideal for packages that do not need overnight shipment but still are in a time-crunch.This method has a guaranteed delivery in 2 business days (not including weekends) and has no guaranteed delivery time for the day the package arrives.

Next Day Air Saver is a perfect option for any customer wanting to receive the package in 1 day but trying to keep it as affordable as possible. This option is guaranteed by the next business day, but delivery time is not guaranteed, and can be delivered up to the end of the day.

Next Day Air is ideal for shipments that must arrive earlier in the business day with a guaranteed time. This shipping method is guaranteed by the next business day (not including weekends) by 12 P.M.

Next Day Air Early AM is an option available for customers who want that next day delivery service earlier then the Next Day Air option. With Early AM the package is guaranteed by 9 AM the following day (not including weekends)

Next Day Air Saturday is available upon request (not as an option on our website). Please call or email us to discuss this option.


International Orders

For all international orders, our customer service department will contact you directly to confirm your order via email / phone.  If our communication is not responded to in 3 business days we will cancel the order to avoid any issues of potential fraud.  This process is strictly done to increase the safety of international credit cards and orders.

 

Holiday 2013 Shipping Calendar

 

Please Note: During the Holiday Season UPS does not  guarantee GROUND Shipment.  If you are trying to place in time for Christmas we advice using an expedited shipping method.  After package has been shipped out and tracking number has been emailed - the package is in the possession of UPS for delivery.

Friday Dec 13th: Last date for Ground shipment  orders to be placed with a delivery by Christmas Eve
 
Tuesday Dec 17th: Last date for 3 Day Select orders to be placed with a delivery by Christmas Eve
 
Wednesday Dec 18th: Last date for 2nd Day Air orders to be placed for delivery by Christmas Eve
 
Thursday Dec 19th: Last date for Next Day Air orders to be placed with  delivery by Christmas Eve

* Christmas Eve UPS only delivers "AIR" packages (Next Day Air, 2nd Day Air), any GROUND packages even if they are in the delivery day zone will not be delivered on that day.