Rocksmith Clothing Online Policies
SECURE CHECKOUT

Rocksmithnyc.com uses secure processing called SSL Encryption Technology, which is the industry standard for processing sensitive private information online. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.  When information is being transmitted securely you will notice your browser's URL changes from HTTP to HTTPS. The "S" stands for Secure.

RETURNS/EXCHANGES

Returns and Exchanges are allowed up to 14 days after the package has been received.  Package must be in the original packing.

For any exchanges/returns customer will provide shipping costs back to our Warehouse.  For exchanges related to alternative size/fitting, customer will pay for shipping costs of new product.  Returns/Exchanges will only happen at the time that the product has been received in the warehouse.

For all returns allow 5-7 business days for the credit to show back on your account.

Any Limited Edition Items or Sale/Discounts items are final sale and no returns are allowed. If exchange is requested for alternative product, same procedure above is in place.

SALES/PROMOTIONS

All Sales, Discounts and Promotions on product are only valid for future orders.  Rocksmith deserves the right to discount product based on seasonality, no discounts will be provided on past purchased products.

INTERNATIONAL ORDERS

To insure the security of all customers, all international orders will be confirmed via phone/email after the order is completed.  If the order is not replied to in 3 business days the order will be cancelled.

TERMS OF USE

By using RocksmithNYC.com, you agree to the Terms of Use. We reserve the right to change or update these terms any time. The information on Rocksmith is not always accurate. We reserve the right to correct any errors and to change or update information at any time.

PRIVACY

Any information that Rocksmith collects is for internal use only. Credit Card information is not saved.  Signing up for our newsletter is optional, and will inform you of all sales, events, new products etc.  All these communications will come equipped with an opt-out feature. Your information is secured and encrypted with the Secure Socket Layer Software.

COPYRIGHT & TRADEMARKS

All the original products and content on our website is property of Rocksmith.

CONTACT

If you have any questions email onlineshop@rocksmithnyc.com