Policies

SECURE CHECKOUT

Rocksmithnyc.com uses secure processing called SSL Encryption Technology, which is the industry standard for processing sensitive private information online. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.  When information is being transmitted securely you will notice your browser's URL changes from HTTP to HTTPS. The "S" stands for Secure.

RETURNS/EXCHANGES

If you wish to make a return please contact onlineshop@rocksmithnyc.com to begin process. Do not mail back directly.

Returns are allowed up to 7 days after the package has been received.  Package must have original packing and tags and is not worn. There is a 30% restocking fee on all returned items .

For all returns allow 5-7 business days for the credit to show back on your account.

If you wish to make a return please contact onlineshop@rocksmithnyc.com to begin process, DO NOT MAIL BACK DIRECTLY!

Exchanges are not allowed.  If you wish to exchange a product please let us know at time of return and we will waive the restocking fee for return and offer you a webstore credit for your original order amount.

Any Limited Edition Items or Sale/Discounts items are final sale

SALES/PROMOTIONS

All Sales, Discounts and Promotions on product are only valid for future orders.  Rocksmith deserves the right to discount product based on seasonality, no discounts will be provided on past purchased products.

INTERNATIONAL ORDERS

Rocksmith ships internationally throughout the world.  From time to time there might be specific questions regarding your international order that our customer service rep will contact you about.

TERMS OF USE

By using RocksmithNYC.com, you agree to the Terms of Use. We reserve the right to change or update these terms any time. The information on Rocksmith is not always accurate. We reserve the right to correct any errors and to change or update information at any time.

PRIVACY

Any information that Rocksmith collects is for internal use only. Credit Card information is not saved.  Signing up for our newsletter is optional, and will inform you of all sales, events, new products etc.  All these communications will come equipped with an opt-out feature. Your information is secured and encrypted with the Secure Socket Layer Software.

As you browse  rocksmithnyc.com , advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with rocksmithnyc.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

 

COPYRIGHT & TRADEMARKS

All the original products and content on our website is property of Rocksmith.

CONTACT

If you have any questions email onlineshop@rocksmithnyc.com